1. Our warranty commitment
At Hai Dang Window, product quality and customer satisfaction are our highest priorities. All high-end aluminum doors and windows provided and installed by Hai Dang Window come with official, transparent, and comprehensive warranty coverage as specified in our commercial contracts.
2. Detailed warranty periods by material category
Our warranty periods apply specifically to aluminum profile frames, hardware fittings, and glass components as detailed below:
2.1. Aluminum Profile Frames
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Maxpro Aluminum Profiles: Covered by a 25-year warranty against aluminum structural defects and surface paint peeling/flaking.
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Xingfa Guangdong Aluminum Profiles: Covered by a 5-year warranty against aluminum structural defects and surface paint peeling/flaking.
2.2. Hardware Accessories & Fittings
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Cmech Hardware: Covered by a 5-year warranty for smooth and normal operational functionality.
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Draho Hardware: Covered by a 2-year warranty for smooth and normal operational functionality.
2.3. Glass Components Policy
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Glass Panels: Warranty coverage does not apply to glass breakage caused by external impacts or operational accidents after handover.
3. Warranty location & service method
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On-Site Warranty Service: All inspections, repairs, and warranty services are conducted directly at the project location specified in the contract (Section 1.1, Article 1).
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Clients do not need to disassemble or transport products back to our factory.
4. Warranty Claim Procedure
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Reporting an Issue: If any technical issues arise regarding the aluminum frames or hardware during the warranty period, please contact Hai Dang Window via our official Hotline or Zalo.
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On-Site Inspection & Repair: Our technical support team will promptly schedule a site visit to inspect, adjust, or replace defective components as quickly as possible.
HAI DANG PRODUCTION - TRADING - SERVICE - CONSTRUCTION CO., LTD
- Head Office: 965/16/181B Quang Trung Street, Quarter 30, An Hoi Tay Ward, Ho Chi Minh City
- HCM Branch: 321/3 To Ky Street, Hoc Mon Commune, Ho Chi Minh City
- Hanoi Branch: 99 Bat Khoi Street, Long Bien Ward, Long Bien District, Hanoi City
- An Giang Branch: 251 National Route 80, Group 7, Chom Sao Hamlet, Hon Dat Commune, An Giang Province
- Can Tho Branch: 148 Bui Quang Trinh Street, Hung Phu Ward, Can Tho City
- Hotline: 090.988.8726
- Email: contact.haidang@gmail.com
- Website: hdwindow.vn
